Refund Policy
At Prime Grit Fit, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.
Returns
We offer a 14-day return policy. This means you have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unused
- With all original packaging and accessories
- You must have proof of purchase (order confirmation, receipt, etc.)
To start a return, please use the Contact option on our website and include your order number and details about the item you would like to return.
If your return is accepted, we will provide you with return instructions and, where applicable, a return shipping label. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, please use the Contact option on our website.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you receive the wrong item, contact us immediately using the Contact option so we can review the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Custom or personalized items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
For hygiene reasons, we may also refuse returns on items that show signs of use, wear, or contamination.
If you are unsure whether your item is eligible for return, please reach out using the Contact option before sending anything back.
Sale items and gift cards are non-refundable.
Exchanges
The fastest way to get the item you want is to:
- Request a return for the original item using the Contact option
- Once your return is accepted, place a new order for the replacement item
European Union 14-Day Cooling-Off Period
If your order is being shipped to a country in the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide a justification.
As stated above, items must be in the same condition you received them, unused, with original packaging and proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved or declined.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us using the Contact option on the Prime Grit Fit website.